Privacy Policy

Privacy Policy

Effective May 2018

Netfleet respects your privacy and is committed to its protection.

This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by Netfleet to help protect your personal information. We are bound by the Australian Privacy Principles of the Privacy Act 1988(Cth) and as far as it applies to the data that we hold, we adhere to the General Data Protection Regulation (GDPR).

Why and when Netfleet collects your information

Netfleet collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our partners. In most cases, the personal information Netfleet will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.

If you are a domain name registrant, when you register or renew a domain name, we will collect data from you in order to satisfy the requirements of auDA (.au Domain Authority) policies. We only collect data that is obligatory. The collection of this data is required in order to ensure a coordinated, stable and secure operation of the Internet’s unique identifier system.

Netfleet makes limited use of cookies and web storage on this website. A cookie is a small message given to your web browser (on the device you are using) by our web server in order to store information about user preferences. We also use cookies to track your interaction with our website, personalise your experience on our website and provide information on our product offerings through content networks across the internet (such as tailored advertising to you). HTML5 web storage is similar to a cookie, but allows enhanced functionality and capability of data storing and use when you utilise our website. You always have the option to disable cookies and/or HTML5 web storage by turning them off in your browser but you may find that this reduces the functionality of our website. Additionally, you can install a browser add-on and opt-out of interaction recording which will limit this tracking functionality and opt-out of tailored advertising programs.

How Netfleet uses your information

We collect and use your personal information to deliver our services to you. This will include a provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.

As a domain name registrar, we are required by auDA to make available certain personal information we collect from you when you apply to register any .au domain names (eg. com.au, net.au, id.au) to the public on a publicly accessible database known as the WHOIS database. 

The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy has been adopted by the domain name industry as a whole. The requirement means, however, that Netfleet will not be able to control how members of the public may use the information made available on these publicly accessible databases.

We may use your information to measure your experiences of our services, improve existing services, develop new services, perform research and analysis associated with your services. We also use the information to provide you with special offers, promotions, newsletters or invitations to events. All our marketing communications will contain an unsubscribe function. You can use that function to opt-out of our marketing at any time.

We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.

Disclosure of your information to third parties

We operate under a number of different subsidiaries. Your information may be shared within the internal company group but you can be confident that each member of the group has the same commitment to protecting your personal information.

We may supply your personal information to third parties to perform services on our behalf, such as:

• If you are a domain name registrant, we will have to provide your data to the registry operator, or to the .au Domain Authority (auDA).

Our relationships with such third party service providers are governed by our contracts with them. Those service contracts contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.

Accuracy / Access

If you’ve moved, changed phone numbers or email address, please let us know. We can’t help you if we can’t contact you. If you want to know what information we hold of yours, if you believe that we may hold other personal information about you which is inaccurate, if you wish to change or update any of the personal information you have provided, you can always ask us. Subject to our obligation to retain your personal information for the purposes of providing services to you, you may also contact us to request erasure of your personal data. You may access and update the personal information we provide to the registries in respect of your domain name licence at any time from your Netfleet portal on the “Update Contact Details” page. If you require assistance please email our Support at support@netfleet.com.au.

If your data is subject to the GDPR and you have to contact our data protection officer, or if you have any complaint or query about our Privacy Policy, please email our Support at support@netfleet.com.au.

Security

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Netfleet.

At Netfleet we treat your data with the utmost security and use a range of technologies and policies including firewalls and access controls and restrictions to ensure that your data is secured not only from access and visibility but also from unauthorised alteration or erasure.

You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication ID.

Retention of Data

We will only retain your personal data for as long as is necessary. We will need to retain your data for as long as you have an account with us and will keep your data while your account is active and for a reasonable period afterwards to ensure we are able to properly deal with any enquiries. We will also need to retain data in order to comply with our legal obligations such as compliance with tax laws.

Notifiable Data Breach

From 22 February 2018, a data breach that is likely to result in serious harm to individuals must be reported to those affected and also to the Office of the Australian Information Commissioner (OAIC). A data breach happens when personal information is accessed or released without authorisation or is lost. Serious harm may include physical, financial, emotional, psychological or reputational harm. We have procedures in place to ensure that a data breach is properly identified, assessed, contained and reported if necessary.

Changes

Netfleet may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.