New Login Procedure – Password Reset & Email Address Only

02/02/2012 // Uncategorized // // 23 Comments

Dear All

Since the tightening up of our systems this morning, we have removed the ability to login via your username, and reset all passwords.

Instead, please login using your email address and password. Furthermore, as per email this morning to all clients, your passwords have been reset so please check your email for the new password.

If you are still having difficulty, please try resetting your password again here

If you have any problems, please get in touch

Thanks
The Netfleet Team

23 Responses to “New Login Procedure – Password Reset & Email Address Only”
  1. Dawesi
    02.08.2012

    Not sure why this was necessary. email is no more secure than the username, in fact probably more insecure due to using personal details to login.

    Please restore username as soon as possible. Thanks.

  2. Don
    02.05.2012

    Not recieving new password email for both my accounts.
    Don

    • Mark
      02.06.2012

      Now fixed, thanks

  3. Cameron McNeill
    02.03.2012

    Hi Mark, I know you guys are trying to do the best you can with the NR breach. But with my predicament I cannot resolve a secondary NetFleet username, with only a single email address. I have sent you a reply to a prev SR Ticket with the details. Thanks.

    • Mark
      02.03.2012

      I have just replied to your support ticket! Let me know if any further problems…

  4. Larysa
    02.03.2012

    pls advise password

  5. tom
    02.02.2012

    didnt receive any password today in my email

  6. Rebekah
    02.02.2012

    Hi, just asking for my password to be sent, I didnt receive the group email today and I have tried to reset myself twice this afternoon. Thanks 🙂

  7. Alan Cuthbertson
    02.02.2012

    Still not working for me. Have requested the email a few times today but nothing received.

    Alan

  8. Dom
    02.02.2012

    Hi,

    Have not received password so can’t log in.

    Please send ASAP

    Thanks Dom

    • Mark
      02.02.2012

      Have just sent you a temp password – please try and let me know!

  9. Domenic Carosa
    02.02.2012

    Dea Netfleet

    did you get hacked and hence implemented this password change?

    If you did in fact get hacked – you should advise your customers of this fact

    thanks

    • Mark
      02.02.2012

      Hi Dom

      We did – and we emailed our entire client base yesterday which includes you. Did you not receive the notification?

      We also sent an update on resolution at approximately 3am

      Cheers

  10. Joel
    02.02.2012

    All working for me, including password reset. Thanks!

    • Mark
      02.02.2012

      Phew 🙂

      Thanks Joel

  11. Robyn
    02.02.2012

    We have not received an email with our new password so we can reset it. Hope to receive one soon? Thank you.

    • Mark
      02.02.2012

      Hi Robyn – I see you’ve now logged in

      Let me know if any further problems

      Mark

  12. Peter Allen
    02.02.2012

    cld u pls forward my password – passwrd reminder on your site is not working

    • Mark
      02.02.2012

      Hi Peter – I see you’ve logged in?

      All looks ok – sorry for delay

      Cheers

  13. Peter Furzer
    02.02.2012

    Have not recieved my email for new log in process.
    System is rejecting my email address and existing password.
    Thanks,
    Peter Furzer

    • Mark
      02.02.2012

      Just sent you a test to retry please

      Thanks

  14. Asantha
    02.02.2012

    I did not receive any password,, moreover I cannot login and reset password my self

    • Mark
      02.02.2012

      Sorry, trying to work through the issue. As soon as corrected we will get password to you

      cheers
      Mark

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